Refund policy
RETURNS AND PRODUCT CONCERNS
We want you to be happy with your purchase from Can You Candle That.
Returns are generally accepted within 30 days of delivery, subject to reasonable exceptions based on the product, its condition, and the circumstances of the return.
If you experience any problem with your order or product, please contact us directly at:
We will review the situation and work with you toward an appropriate resolution.
Before returning an item, please contact us with your order number, the item involved, and a brief explanation of the issue. Please do not send a product back without contacting us first.
Used Products
Using a product does not automatically prevent you from contacting us about a problem.
If you have used a product and believe it did not perform as reasonably expected, please contact us. We may request photographs or additional information to help us understand what happened.
Normal wear, expected characteristics of handmade products, personal preference, or damage caused by misuse may be treated differently from a product that is defective or does not perform as reasonably expected.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please email us.
Depending on the circumstances, we may provide a replacement, refund, store credit, or another appropriate resolution.
You will not be responsible for costs associated with correcting an error made by us.
Handmade, Custom, and Personalized Products
Return requests involving handmade, customized, or personalized products will be reviewed individually.
A customized or personalized product is not automatically excluded from consideration simply because it was made specifically for you.
The nature of the issue, condition of the product, degree of customization, and circumstances of the request may be considered when determining an appropriate resolution.
Nothing in this section limits any rights or remedies provided by applicable law.