Terms & Conditions
Welcome to Can You Candle That. By visiting our website or purchasing from us, you agree to the following terms and conditions. These policies are here to keep things simple, fair, and transparent for both you and us.
Handmade Products
Many Can You Candle That products are made by hand and in small batches. Because of this, slight variations in color, texture, scent, appearance, stitching, paper, wax, and other details may occur from one piece to another.
These variations are a natural part of handmade goods and make each piece unique.
Some of our papers are hand-dyed using natural materials. Colors and patterns may vary and may naturally change or fade slightly over time.
Candles & Wax Products
Our candles are hand-poured in small batches. Natural variations in wax appearance, color, texture, or finish may occur and do not necessarily affect the performance of the candle.
Candles, wax melters, and other heated products should always be used with care and according to the care and safety information provided with the product.
Wax melters and wax holders can become very hot during use. Always allow the wax, wax holder, and melter to cool completely before touching, moving, removing, or changing the wax.
Never leave a burning candle or heated wax melter unattended. Keep candles and heated products away from children, pets, drafts, and flammable materials.
Returns & Exchanges
We accept returns within 30 days of purchase. We understand that every situation is a little different, so exceptions may be considered when appropriate.
Returned products should generally be unused and in their original condition. However, if you've used a product and believe there is a quality or performance issue, please reach out to us. We would rather hear about the problem and have the opportunity to make it right.
Because many of our products are handmade, personalized, naturally dyed, or one of a kind, some items may not be eligible for a standard return unless they arrive damaged or defective.
Shipping charges may not be refundable unless the return is due to an error on our part or a damaged or defective product.
Damaged, Defective or Incorrect Orders
If something arrives damaged, defective, or isn't what you ordered, please contact us as soon as possible.
We want you to be happy with what you receive and will work with you to find an appropriate solution, whether that means a replacement, refund, or another resolution.
Subscriptions
Subscriptions may be canceled at any time.
We will never change the terms, products, or pricing of your active subscription without giving you the opportunity to review and accept the change.
If you cancel a subscription and are charged afterward due to an error or technical issue, please contact us directly. We will review the charge, make it right when appropriate, and can manually cancel your subscription if you're having trouble doing so yourself.
Canceling a subscription does not necessarily cancel an order that has already been processed or shipped.
Shipping
Processing times may vary depending on the product. Because many of our items are handmade, some orders may require additional time before shipment.
Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control. If you experience a problem with your shipment, please reach out and we will help however we reasonably can.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Product Information
We do our best to accurately represent our products through photographs, descriptions, measurements, and other information on our website.
Because screens display colors differently and many of our products are handmade, the item you receive may vary slightly from what appears online.
Product availability, designs, materials, scents, and pricing may change over time.
Allergies & Sensitivities
Please review product ingredients and materials before use, particularly if you have known allergies or sensitivities.
Discontinue use if irritation or an unexpected reaction occurs.
Intellectual Property
Unless otherwise stated, the photographs, product designs, written content, branding, graphics, and other original materials appearing on the Can You Candle That website belong to Can You Candle That and may not be copied, reproduced, sold, or used commercially without permission.
Limitation of Liability
Products should be used only for their intended purpose and according to any care or safety instructions provided.
Can You Candle That is not responsible for injury, damage, or loss resulting from misuse, improper handling, failure to follow provided safety instructions, or use of a product for a purpose for which it was not intended.
Nothing in these Terms & Conditions is intended to limit any rights or remedies that cannot legally be limited under applicable law.
Changes to These Terms
We may occasionally update these Terms & Conditions as our products, services, or business practices change. The most current version will be available on our website.
Contact
Questions, concerns, or problems with an order are always welcome.
Please contact Can You Candle That directly using the contact information provided on our website. We will do our best to help and find a reasonable solution. You can also email our customer service representative. Shannon@canyoucandlethat.com